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Privacy Statement
At Assist Care Management, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information that is necessary to provide our services effectively. This may include:
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Contact Details: Name, address, phone number, and email address.
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Health Information: Medical history, treatment plans, and other health-related details.
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Demographic Data: Date of birth, gender, and cultural background.
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Financial Information: Billing details and payment information.
We collect this information through various means, including:
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Direct Interactions: When you communicate with us via phone, email, or in person.
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Forms and Applications: When you complete registration or service forms.
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Third Parties: With your consent, we may collect information from healthcare providers or family members.
Use of Personal Information
Your personal information is used to:
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Provide Services: Deliver tailored care and support services.
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Communication: Inform you about service updates, appointments, and relevant information.
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Billing and Administration: Process payments and manage administrative tasks.
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Compliance: Adhere to legal and regulatory obligations.
We ensure that your information is used solely for the purposes for which it was collected or as otherwise permitted by law.
Disclosure of Personal Information
We may disclose your personal information to:
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Healthcare Providers: Doctors, specialists, and other allied health professionals involved in your care.
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Government Agencies: Such as Medicare or the Department of Health, when required.
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Service Providers: Third-party organisations that assist us in delivering services, bound by confidentiality agreements.
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Legal Obligations: Where disclosure is mandated by law or necessary to prevent serious harm.
We do not share your personal information with third parties for marketing purposes without your explicit consent.
Data Security
We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. These measures include:
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Secure Storage: Both electronic and physical records are stored securely.
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Access Controls: Limiting access to personal information to authorised personnel only.
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Regular Audits: Conducting routine reviews of our data protection practices.
Despite our efforts, please be aware that no security system is impenetrable.
Access and Correction
You have the right to access and correct your personal information. To do so:
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Access Requests: Contact us to request access to your information. We will respond within a reasonable timeframe.
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Correction Requests: If you believe any information we hold is inaccurate or outdated, please inform us, and we will make the necessary amendments.
In certain circumstances, we may deny access or correction requests as permitted by law, in which case we will provide reasons for the refusal.
Complaints and Concerns
If you have any concerns or complaints regarding the handling of your personal information:
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Contact Us: Reach out to our Privacy Officer using the contact details below.
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Resolution Process: We will investigate your complaint and respond promptly.
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External Review: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.